SHOP POLICIES

Our Products and Mission

At Verapaz Accessories all of our products are handmade by skilful and talented Guatemalan artisans, using age-old methods passed down through the generations. We are proud to bring such unique items to you – every piece is truly a work of art!

When you shop with us you are recognising the talents of our artisans, and helping them to build economic sustainability in their communities through their amazing craftsmanship. Our mission at Verapaz Accessories is all about people – bringing our customers unique items and original designs, and supporting those people who work so hard to craft them, is what makes us happy!

The products are crafted to the highest levels of quality, and we ensure they are in excellent condition, but please be aware that as all of our products are handmade, it is possible for there to be some small imperfections or minor differences in dimensions between the items.

If you have any questions for us or feedback, we would love to hear it! You can contact us at contact@verapazaccessories.co.uk.

Shipping

We understand you will want to receive your order as quickly and conveniently as possible, so we aim to ship all orders within 3 working days, and will try to ship orders within 24 hours whenever possible. Most UK deliveries will be sent via Royal Mail recorded delivery.

Returns, Refunds and Exchanges

Our utmost priority is that our customers are happy with our products. If you are not 100% satisfied with your order then you can cancel up to 14 days after you received the order, by contacting contact@verapazaccessories.co.uk. After informing us that you have cancelled the order please return your item(s) within a further 14 days, via recorded delivery, in unused condition with tags, and with your proof of purchase enclosed. After we have received the return we will fully refund you for the returned item(s) including the cost of our standard delivery charge, but not the cost of returning the item(s).

If an item you received has a fault, or you receive an incorrect item, we can refund your order if you contact us up to 30 days after you received the order. After informing us that you have cancelled the order please return the item(s) via standard first or second class recorded delivery, in unused condition with tags, and with your proof of purchase enclosed. After we have received the return we will fully refund you for the returned item(s) including the delivery costs.

We will also be happy to provide exchanges instead of refunds wherever possible, but unfortunately we may not always be able to do this as many of our items are unique.